1. Working Hours

In-Store: Monday to Friday, 11:00 AM – 5:00 PM
Online: Monday to Saturday, 9:00 AM – 9:00 PM

  1. Order

Our pieces are custom-made and NOT ready-to-wear, requiring at least 6–9 working days for production.

Orders cannot be cancelled once production starts—please confirm before ordering.
Design alterations (e.g., longer sleeves, maxi dress) can be requested—contact us to confirm feasibility.
Place orders through our website.
For urgent or pickup orders, contact us via WhatsApp.
Some pieces offer custom colours at extra cost.
Enquiries/complaints via Instagram, WhatsApp, email, or calls.
Fabric shades may vary slightly between restocks or due to camera quality.
Stockpile allowed for up to 2 months; after that, we aren’t responsible.
For wholesale orders, contact us for SOP and details.
  1. Sizing & Measurement Refer to our size guide to confirm your size; if unsure, send exact measurements (Waist, Hips, Bust, Length, etc.).
    Correct measurements ensure perfect fit.
    You may visit our store for measurements.
  2. Pricing All pricing is displayed on product pages.
    DM orders: payments via bank transfer (Nigeria)
  3. Delivery Delivery fees vary by courier rates.
    Lagos Delivery: 1–2 working days
    Interstate Delivery:
    Standard: 3–5 working days (not trackable)
    Fez Logistics: 2–5 working days (trackable)
    International Delivery:
    Standard (US, UK, CAN, FRA): 7–9 working days
    DHL Express: 3–5 working days
    Global delivery available via DHL Express.
    Ayo-Marie Clothings is not responsible for customs duties or import taxes.
    Tracking details provided; we are not liable for courier delays or lost packages but can assist in contacting them.
    Refused deliveries incur return charges; store credit issued minus shipping fees.
    Alternate courier options available on request.
    Pickup available at our Lagos office.
    Missed deliveries may require additional payment for redelivery.
  4. Return, Refund & Exchange Lagos orders: 24 hours to report issues after delivery.
    Interstate/International orders: 48 hours to report issues after delivery.
    Returns/refunds accepted only for damaged or incorrect items.
    No returns/exchanges for ready-to-wear items; buy as-is.
    Return requests: once approved, instructions will be provided for return shipping.
    Items must be unused, stain-free, with tags intact and original packaging.
    Use trackable shipping for returns.
    Custom-sized or altered items are non-returnable and non-exchangeable.
    No colour exchanges—verify colour before ordering.
    Customer sizing errors: amendments incur a fee and delivery costs are borne by the customer.
    Refund timeline: Local 48–72 hrs; International 3–5 working days.
  5. Privacy & Data Protection Policy Personal information (name, contact, payment) used solely for order fulfillment and service.
    Data stored securely; not shared except for delivery purposes.
    Transactions processed securely; no sensitive financial data stored.
    Customers may request data updates or deletion via support.
    Customer reviews may be used for promotional purposes.
  6. Intellectual Property & Branding Policy All designs, logos, product images, and brand assets belong exclusively to Ayo-Marie Clothings.
    Reproduction or unauthorised use of designs, content, or branding is strictly prohibited.
    Collaborations or licensing requests must be formally approved via email.

By shopping with us, you acknowledge and agree to these policies.

For further assistance, contact info@ayomarieclothings.com.ng